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Lister House  Staple Tye  Harlow  Essex  CM18 7LU     Tel. 01279 639 791 banner_end
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Lister Medical Centre consists of nine doctors in partnership, five practice nurses, four health care assistants plus office, I.T. and reception staff, providing medical care to over 18,000 people in the south of Harlow, Essex.

This web site is for their benefit. It aims to provide current practice news and advice. It is also interactive, so we always appreciate your constructive comments and try to act on them where possible.

Lister Medical Centre logo - commissioned by Dr John Davis, a former senior partner

Lister House, Staple Tye
Harlow, Essex CM18 7LU
Tel: 01279 639 791
Fax: 01279 215 909
Text appointment cancellations: 07934 252 256

Medical Services

We offer routine access to a member of the medical team and same day nurse practitioner appointment if possible.

We do this by opening up appointments daily with free slots available on the same day. There are also Health Care Assistants who deal with specific procedures and clinical tasks.

Notice Board

Surgery Closure

The surgery will also be CLOSED from 12:30pm Wednesday 13th July for clinical training. We will be reopening the doors at 8:00am on Thursday 14th July 2016.

In the event of a medical emergency during these times of closure please telephone NHS111 by dialling 111.

Lister Medical Centre is usually open Monday to Friday 8:00am to 6:30pm (closed Mondays 1:00pm to 2:00pm)

Important Changes Regarding Urgent Prescriptions

As from 1st April 2016 only the following medications will be classed as Urgent:

  • Insulin
  • “Reliever” Inhalers (usually but not always blue)
  • Lithium (Priadel/Camcolit)
  • Prograf, Advagraf, Modigraf, Capexion, Tacni, Salbutamol, Ipratropium
  • Warfarin
  • Heparin injections (Clexane/Fragmin etc)
  • Beta blockers (drugs ending in “lol”)
  • Nitrates (Imdur/Isotard/ISMO/GTN spray etc)
  • NOACs (Apixaban-eliquis/Rivaroxaban-xarelto/Dabigatran-pradaxa)
  • Olanzapine
  • Quetiapine
  • Risperidone
  • Dosulepin
  • Drugs for Epilepsy
    Phenobarbital, Levetiracetam (Keppra), Lamotragine (Lamictal), Lacosamide (Vimpat), Carbamazepine (Tegratol/Carbagen), Oxcarbazine (Trileptal), Gabapentin (Neurontin), Phenytoin (Epanutin), Topiramate (Topamax) Sodium Valproate (Epilim/Depakote), Zonisamide (Zonegran), Clobazam, Clonazepam
  • Co-beneldopa (Madopar)
  • Co-careldopa (Sinemet/Stalevo)
  • Long term oral steroids (Prednisolone, Hydrocortisone)
  • Adrenaline injections (Jext/Anapen/Epipen)
  • Palliative Care patients

Travel Vaccinations

Travel Clinics will now be held all day on Wednesdays which will be the only time when patients can have vaccines administered for travel.

Please ensure that your pre-travel questionnaire is completed and handed into reception at least 6 weeks before your travel date.

CQC Report

Following their visit on 8th October 2015 the CQC have now published their full report.

Annual Reviews

We have been reviewing how we can improve the quality of care to all of our patients, particularly to those with chronic health conditions like Diabetes, Heart and Lung conditions. When you receive letters inviting you for annual checks, please read the letter carefully and follow the instructions.

This process is new to all staff and our management team would value your feedback on the user experience.

You can now see a GP at the weekend

We are very pleased to be offering weekend appointments to our patients.

These appointments are available at a local health centre and can be booked through our receptionists.

We are encouraging people to use this service which provides additional appointments to fit in with your busy lifestyles.

Patients can see a GP, healthcare assistant or nurse over the weekend for routine GP appointments, health checks and treatments. People with long term health conditions such as asthma and diabetes can also access these appointments.

To find out more about the service please go to www.weekendgpservice.net or ask our receptionists.

Accountable GP

All patients of Lister Medical Centre, including children, have been allocated a named accountable GP. This is nothing new; we have been doing this for years but we are now required to tell you that we are doing it. Click here to read more about this requirement.

Have you just found out that you’re pregnant?

You can now book your pregnancy directly with the Midwife as you no longer need to see the GP.

Please call: 01279 698 651 from 8:30am to 9:30am and from 3:30pm to 4:30pm.

This Practice is Research Active

Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.

Taking part in a clinical research study is voluntary and can be a rewarding experience.

To find local clinical research studies, go to: www.ukctg.nihr.ac.uk

Delivering research to make patients, and the NHS, better.

Online Services

We have introduced an online system to enable you to cancel appointments; book appointments with your usual GP; order your repeat prescription; or view a brief summary of your medical record.

Go to this page for details of how to obtain your SystmOnline username and password.

Appointment Changes

From the 1st April 2014 Lister Medical Centre will be trialling a new type of appointment system.

The Practice will offer both familiar face to face consultations and also telephone consultations. Having reviewed our existing appointments and the types of consultations that we traditionally see, we feel that a number of problems could be equally well managed over the telephone with your doctor.

Our reception team will now be asking you whether your problem is something that you feel could be dealt with over the phone or whether you need to see a GP in the traditional way. If you feel that it can be managed over the phone, a telephone consultation will be added to your doctor’s surgery. The GP will then call you back as soon as possible within a specified time frame.

By using a mixture of traditional consultation and telephone consultations the surgery is significantly increasing the number of appointments that are available to our patients. This is also beneficial to those working and to those who find it difficult to attend the surgery. The new telephone consultations can also be pre-booked like a traditional appointment would be e.g. if you need to speak to your doctor in a week’s time.

It is crucial that we have you’re current contact details and that you will be available on this number for this system to work well. The Doctors will attempt to ring you twice and will document if they have been unable to get through on the number you have given us.

This is a brand new experience for the Practice. Please be patient with us as we trial a new system. We would value your feedback as to the success from a patient perspective, as we would look to make changes based on your comments.

Cancelling an Appointment

If you need to cancel an appointment you can now text your appointment details (i.e. your name, name of clinician, date and time of appointment) to 07934 252 256 and your appointment will be cancelled for you.

Please note: this number is for SMS text message cancellation of appointments ONLY. No confirmation will be sent. Please try to give at least 2 hours notice so that we can rebook the appointment.

Or you can cancel your appointment on-line. Please go to this page for details of how to obtain your SystmOnline username and password.

Changes to the way you collect your prescription

The NHS is introducing the Electronic Prescription Service. This could make collecting prescriptions easier and more convenient for you.

This service gives you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription — particularly if you have regular prescriptions.

Lister Medical Centre will start using the Electronic Prescription Service on 18th March 2014.

For more information please visit http://systems.hscic.gov.uk/eps/patients or download our leaflet.

Patient Reference Group

Would YOU like to have a say about the services provided at Lister Medical Centre?

WE would like to hear YOUR views.

Simply go to our Patient Reference Group page for more details.

Summary Care Records

The NHS in England is introducing the Summary Care Record, which will be used in emergency care.

To ensure those caring for you have enough information to treat you safely, the record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.

For more information about your Summary Care Record please click here.


Measles is a highly infectious and dangerous illness which is most common in children aged between one and four years of age who have not been fully immunised. The first dose is normally given before a child is 14 months and the second dose before they go to school.

There has been a recent rise in cases of Measles and the Department of Health has recommended that all children be immunised (up to the age of 18 years, or older if going to higher education). We urge you to take this opportunity to get your children vaccinated. Please telephone the Practice to arrange a suitable appointment with a nurse.

We are very aware that with the media coverage over the past few years about MMR, many parents in West Essex do not know what to believe about the vaccine. Further information is available at www.nhs.uk/conditions/mmr/Pages/Introduction.aspx.

Should you require any further information, please do not hesitate to discuss it with your Health Visitor or Practice Nurse.

Self Check-In Screens

There are two computers installed in our waiting room which enable patients to book themselves in without having to queue at the desk. Just use the touch sensitive screens to enter the requested information so that the system can book you in. If you have any difficulties then please go to the desk for assistance.

One screen is located just inside the main door beneath the call display; the other is to the left of the reception desk.

Please use the hand-gel BEFORE and AFTER touching the screens.

Internet Problems ?

Some of you are getting error reports when attempting to access pages within this web-site. Before reporting these errors can you please ensure that you have "refreshed" your device's internal cache with the latest version of each page. Internet Explorer is the only browser with which the site has been tested.

Choose and Book

Click here to book your appointment. You will require your 12-digit Unique Booking Reference Number (UBRN) and your password.