From the 1st April 2014 Lister Medical Centre will be trialling a new type of appointment system.
The Practice will offer both familiar face to face consultations and also telephone consultations. Having reviewed our existing appointments and the types of consultations that we traditionally see, we feel that a number of problems could be equally well managed over the telephone with your doctor.
Our reception team will now be asking you whether your problem is something that you feel could be dealt with over the phone or whether you need to see a GP in the traditional way. If you feel that it can be managed over the phone, a telephone consultation will be added to your doctor’s surgery. The GP will then call you back as soon as possible within a specified time frame.
By using a mixture of traditional consultation and telephone consultations the surgery is significantly increasing the number of appointments that are available to our patients. This is also beneficial to those working and to those who find it difficult to attend the surgery. The new telephone consultations can also be pre-booked like a traditional appointment would be e.g. if you need to speak to your doctor in a week’s time.
It is crucial that we have you’re current contact details and that you will be available on this number for this system to work well. The Doctors will attempt to ring you twice and will document if they have been unable to get through on the number you have given us.
This is a brand new experience for the Practice. Please be patient with us as we trial a new system. We would value your feedback as to the success from a patient perspective, as we would look to make changes based on your comments.
We have just introduced a new online system to enable you to cancel appointments; book appointments with your usual GP; or to order your repeat prescription.
Go to this page for details of how to obtain your SystmOnline username and password.
The surgery will be closed from 6:30pm Thursday 17th April 2014 for the Easter Bank Holidays. We will be reopening the doors at 8am on Tuesday 22nd April 2014.
If you require your next repeat prescription before the Easter Bank Holidays then please ensure that we have your request before 12:00 noon on Tuesday 15th April for collection after 5:30pm on Thursday 17th. Remember that your usual pharmacy may also be closed during the holiday period.
In the event of a medical emergency during these times of closure please telephone NHS111 by dialling 111.
Lister Medical Centre is usually open Monday to Friday 8:00am to 6:30pm (closed Mondays 1:00pm to 2:00pm)
Changes to the way you collect your prescription
The NHS is introducing the Electronic Prescription Service. This could make collecting prescriptions easier and more convenient for you.
This service gives you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription — particularly if you have regular prescriptions.
Lister Medical Centre will start using the Electronic Prescription Service on 18th March 2014.
Change of GP
It is with regret that the Practice wish to inform all our patients that Dr Portelly will be leaving the Practice on 30th April 2014. Dr Portelly's last working day at Lister medical Centre will be on 10th April 2014.
All patients registered with Dr Portelly will be allocated a new GP based upon their surname and the need to maintain equal list sizes amongst the GPs at the Practice.
You should have recently received a leaflet regarding the sharing of your personal data. Further details are available from NHS England at www.nhs.uk/caredata and the Health and Social Care Information Centre also has a page describing how it handles your confidential medical information at www.hscic.gov.uk/patientconf
Although GP practices cannot object to this information leaving the practice, individual patients can instruct their practice to prohibit the transfer of their data, i.e. you have the right to opt-out.
If you do nothing, i.e. you do not opt out, then your medical information will be extracted and uploaded to the HSCIC.
Once uploaded, you will not be able to get this data deleted by the HSCIC. So if you want to opt out, you need to act now.
To opt out, simply complete the form on page 2 of this leaflet, cut it out and post it or drop it in to the Practice, marked for the attention of your GP. If you wish to opt out your children or other members of your family for whom you are responsible, please use additional copies of the form.
This is not the Summary Care Record. The two databases are very different. Opting out of one database does not mean that you have automatically opted out of the other.
Patient Survey 2013-14
The results of our 2013-14 patient survey are available to download as an Adobe pdf file.
Our 2013-14 Patient Participation Report is also available to download as an Adobe pdf file.
Cancelling an Appointment
If you need to cancel an appointment you can now text your appointment details (i.e. your name, name of clinician, date and time of appointment) to 07989 880 460 and your appointment will be cancelled for you.
Please note: this number is for SMS text message cancellation of appointments ONLY. No confirmation will be sent. Please try to give at least 2 hours notice so that we can rebook the appointment.
Or you can cancel your appointment on-line. Please go to this page for details of how to obtain your SystmOnline username and password.
Patient Reference Group
Would YOU like to have a say about the services provided at Lister Medical Centre?
WE would like to hear YOUR views.
Simply go to our Patient Reference Group page for more details.
The NHS in England is introducing the Summary Care Record, which will be used in emergency care.
To ensure those caring for you have enough information to treat you safely, the record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.
For more information about your Summary Care Record please click here.
Bogus NHS Callers
Please be aware of bogus callers falsely claiming to work for the NHS who are phoning patients and questioning them on their medical conditions. These bogus callers are then trying to promote medicinal products for various conditions and claiming they can only be purchased through them. Staff employed by NHS West Essex are NOT calling patients trying to sell any products.
Essex is it time to ‘Rethink Your Drink’?
People in Essex are being urged to ‘Rethink Your Drink’. For many people, drinking alcohol is part of life, however regular ‘social drinking’ could be putting their health at risk. The Essex Drug and Alcohol Partnership (EDAP) have launched the ‘Rethink Your Drink’ campaign which is encouraging people across the County to take stock of how much they are drinking by completing an scratch card to find out their alcohol rating. An interactive online version is available so if you like a drink click here to play our 'Rethink Your Drink' game to find out your alcohol rating.
Measles is a highly infectious and dangerous illness which is most common in children aged between one and four years of age who have not been fully immunised. The first dose is normally given before a child is 14 months and the second dose before they go to school.
There has been a recent rise in cases of Measles and the Department of Health has recommended that all children be immunised (up to the age of 18 years, or older if going to higher education). We urge you to take this opportunity to get your children vaccinated. Please telephone the Practice to arrange a suitable appointment with a nurse.
We are very aware that with the media coverage over the past few years about MMR, many parents in West Essex do not know what to believe about the vaccine. Further information is available at www.nhs.uk/conditions/mmr/Pages/Introduction.aspx.
Should you require any further information, please do not hesitate to discuss it with your Health Visitor or Practice Nurse.
Self Check-In Screens
There are two computers installed in our waiting room which enable patients to book themselves in without having to queue at the desk. Just use the touch sensitive screens to enter the requested information so that the system can book you in. If you have any difficulties then please go to the desk for assistance.
One screen is located just inside the main door beneath the call display; the other is to the left of the reception desk.
Please use the hand-gel BEFORE and AFTER touching the screens.
Internet Problems ?
Some of you are getting error reports when attempting to access pages within this web-site. Before reporting these errors can you please ensure that you have "refreshed" your PC's internal cache with the latest version of each page. Internet Explorer is the only browser with which the site has been tested.
Choose and Book
Click here to book your appointment. You will require your 12-digit Unique Booking Reference Number (UBRN) and your password.