Supporting Staff

Practice Manager
Tracy May
Tracy became the manager at Lister Medical Centre in 2000, replacing David Tregunno. Before joining
this surgery, Tracy was the practice manager at Sydenham House. Prior to that Tracy worked at here at Lister House, so
it was a pleasure to get her to rejoin us again. Full of ideas, Tracy will no doubt bring her experience to improve
the service and practice at the surgery.

Assistant Practice Manager
Gill Jackson
Gill joined the Practice in 2007 having worked for the Harlow Primary Care Trust before it was absorbed
into the West Essex PCT. She is now responsible for managing finance and salaries.
Gill, in addition, manages the in-house physiotherapy and minor surgery waiting lists. Patients with problems
regarding these lists should contact her. She is also responsible for covering the Practice Manager in her absence.
Medical Secretaries
You should telephone the relevant secretary if you have a problem with such things as a repeat prescription query,
hospital appointment problem, certificate, private medical request or hospital transport request.
All secretaries will deal with prescription queries but it would be preferable to contact the secretary of your
doctor, if possible.
The secretaries are here 08:30-12:00 and 14:00-17:00 Monday to Friday.

Lesley can be contacted by phoning 0844 576 9010 and selecting option 4 then
option 1.
She works for Dr's Kreiss, Portelly, Fernandes, Selvarajah and Sivananthan.

Anita can be contacted by phoning 0844 576 9010 and selecting option 4 then
option 2.
She works for Dr's Rajani, Roberts, Mistry, Sattar and Egleton.

Tracy can be contacted by phoning 0844 576 9010 and selecting option 4 then
option 3.
She works for Dr's Ogbonnaya, Tully, Minocha and Chopra.
Reception

Reception Manager
Pauline Dawes
Pauline should be contacted if you have a query about your appointment or wish to comment or make a
complaint about anything relating to your ability to contact the surgery through the switchboard, or with our
reception staff.

Debbie

Carol

Lorraine

Jean

Laura

Jan

Becky

Teresa

Brenda
Office Staff
Admin Assistant

Beryl
Registrations

Ellen
I.T. Lead

David
Repeat Prescriptions

Marilyn
Repeat Prescriptions

Lorraine
Repeat Prescriptions

Becky
Reports

Vivien
Antenatal Clinic

Bet
Typist

Sue
Registrations

Lou
Administration

Lou
|