Unit 1, Lister House Health Centre,
Abercrombie Way, Harlow,
Essex, CM18 6YJ

COVID19: Resources and Updates

Face Masks

If you visit or attend the surgery for any reason please ensure that you wear a face covering unless exempt. Failure to do so may result in you being refused entry into the building.


National Resources

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Visting Your GP Surgery

PLEASE WEAR FACE COVERINGS. COVID-19 PROTECTIONS ARE STILL IN PLACE IN THIS SURGERY.

In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings. Face coverings primarily protect others, so doing so, unless exempt, is key to preventing spread of infection.

CONTINUE TO RESPECT (2M) SOCIAL DISTANCING TEST AND ISOLATE IF YOU HAVE ANY SYMPTOMS.

If you have symptoms you must get at PCR (Polymerase Chain Reaction) test as soon as possible and before visiting your GP. Rapid lateral flow tests should not be used to confirm infection. It’s vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive. WASH AND SANITISE HANDS REGULARLY

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Getting a Face to Face Appointment

We would like to thank all our patients for their patience and support over what has been a challenging year for all.

The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff.

To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.

When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face to face appointment if appropriate.

Social distancing and hand hygiene guidance is still in place, so we need to make sure face to face appointments are done in a safe way.

Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.

Thank you.