Unit 1, Lister House Health Centre, Abercrombie Way, Harlow, Essex, CM18 6YJ

Online: Consult your Doctor online
Telephone: 01279 639 791 ( Out of Hours: 111 )

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COVID19: Resources and Updates

Face Masks

If you visit or attend the surgery for any reason please ensure that you wear a face covering unless exempt. Failure to do so may result in you being refused entry into the building.

National Resources

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Visting Your GP Surgery


In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings. Face coverings primarily protect others, so doing so, unless exempt, is key to preventing spread of infection.


If you have symptoms you must get at PCR (Polymerase Chain Reaction) test as soon as possible and before visiting your GP. Rapid lateral flow tests should not be used to confirm infection. It’s vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive. WASH AND SANITISE HANDS REGULARLY

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Getting a Face to Face Appointment

We would like to thank all our patients for their patience and support over what has been a challenging year for all.

The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff.

To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.

When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face to face appointment if appropriate.

Social distancing and hand hygiene guidance is still in place, so we need to make sure face to face appointments are done in a safe way.

Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.

Thank you.

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Updated Timings on the second dose of the Covid19 Vaccine

The COVID19 vaccination programme is well underway in Hertfordshire and West Essex, starting as planned with the most vulnerable groups. This will continue, with some changes to the timing of the second dose of the vaccine meaning more people will be protected sooner.

Updated guidance has been issued on the second dose of both the Pfizer, BioNTech and Oxford, AstraZeneca vaccines. Both vaccines need two doses to be fully effective, although both offer considerable protection against COVID19 after the first dose. By delaying the second doses it’s possible to offer first doses to more people more quickly.

In Hertfordshire and west Essex, each group of practices will decide based on their local situation whether to go ahead with second vaccinations that have already been booked, or whether to reschedule them to another time within 12 weeks of the first vaccination.

It is therefore really important that everyone who has already booked an appointment for their second dose of the vaccine still attends at that time, unless they have been contacted to reschedule their appointment.

All new bookings will be scheduled in line with the new guidance, which says that the second dose should be provided up to 12 weeks after the first vaccine. It is important that people receive both doses to be fully protected against COVID19. Please note that it takes a few weeks after getting the second dose for the person’s antibodies to reach their optimum level.

We are continuing to immunise as many people as possible with their first dose and will be extending the vaccination programme as supply of the vaccines increases.

Vaccinating people on this scale is a huge challenge and new vaccination centres will open across our area this month. People in the priority groups will be contacted as soon as possible, in the meantime please do not contact your GP practice or local hospital about the vaccine at this stage as staff are extremely busy working on their vaccination plans as well as continuing to offer their usual services. If you need medical help please continue to contact your GP practice or call 111 if you need urgent help or outside of GP practice hours or 999 in an emergency.

If you have any questions about Covid19, employers letter or medical certificates to do with Covid19, then please look at NHS Coronavirus Vaccine and Gov.uk COVID19 Vaccination Programme for more information.

Please do not call the surgery for this as our receptionists or doctors will not be able to help you with this.