Unit 1, Lister House Health Centre, Abercrombie Way, Harlow, Essex, CM18 6YJ

Online: Consult your Doctor online
Telephone: 01279 639 791 ( Out of Hours: 111 )

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Online Appointments, Prescriptions and more

SystmOnline Patient Services

We use a secure website called SystmOnline which provides:

  • Booking & Cancellation of Appointments
  • Ordering of Repeat Prescriptions
  • Change of Patient Details including Name, Address & Telephone Numbers
  • Viewing of your basic Medical Record summary

Sign in to SystmOnline
However you will need to register for SystmOnline before you can use it

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Airmid U‪K Mobile App

The Airmid U‪K app is from TPP the creator of SystmOnline and provider of the medical records system at Shirland Medical. It is available for free for Apple and Android devices from the relevant app store.

Airmid allows you to securely coordinate your care across the NHS, from requesting medication, seeing your results, to booking appointments and facilitating video consultations.

Self registration using the NHS Login service. Existing SystmOnline users can use their existing username and password.

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Getting Help

If you need help using SystmOnline visit support website.

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How to Register for SystmOnline

If you would like to use the SystmOnline service, please visit reception with the following:

Photographic ID i.e. Passport, photo Driving Licence, Bus Pass


Two items of written ID (NOT a utility bill) including confirmation of your date of birth

This ID requirement is to ensure that your personal data is protected.

Once you have obtained your username and initial password visit the SystmOnline login page.

Your initial password can take up to one hour to become active and will expire after 2 weeks; you will have to change your password the first time you login.

Please ensure that you also go to the "Change Contact Details" page and enter your email address. You will then subsequently receive an email asking you to verify this address. Once you have verified your email address you will then be able to reset your password without having to bring your ID back to the surgery. Please note that an email address can only be used for one SystmOnline account, you cannot share an email address.