Unit 1, Lister House Health Centre,
Abercrombie Way, Harlow,
Essex, CM18 6YJ

Online Appointments, Prescriptions and more

SystmOnline Patient Services

We use a secure website called SystmOnline which provides:

  • Booking and Cancellation of Appointments
  • Ordering of Repeat Prescriptions
  • Change of Patient Details including Name, Address and Telephone Numbers
  • Viewing of your basic Medical Record summary

Sign in to SystmOnline
However you will need to register for SystmOnline before you can use it

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The NHS App is the simple and secure way to access a range of NHS services (including services provided by Systmonline) on your smartphone or tablet.

Find out more about the NHS App.

Note: You will need to register for Systmonline before you can use the NHS App to access Systmonline services.

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Getting Help with Systmonline

If you need help, visit the Systmonline support website.

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How to Register for SystmOnline

If you would like to use the SystmOnline service, please visit reception with the following:

Photographic ID i.e. Passport, photo Driving Licence, Bus Pass


Two items of written ID (NOT a utility bill) including confirmation of your date of birth

This ID requirement is to ensure that your personal data is protected.

Once you have obtained your username and initial password visit the SystmOnline login page.

Your initial password can take up to one hour to become active and will expire after 2 weeks; you will have to change your password the first time you login.

Please ensure that you also go to the "Change Contact Details" page and enter your email address. You will then subsequently receive an email asking you to verify this address. Once you have verified your email address you will then be able to reset your password without having to bring your ID back to the surgery. Please note that an email address can only be used for one SystmOnline account, you cannot share an email address.