We regularly collect feedback from patients through surveys, comment cards, online reviews, and direct conversations. Every piece of feedback is reviewed by our team and helps us identify areas for improvement.
Together, we’re building a better experience for everyone.
What Our Patients Say
We’re proud to share some of the kind words our patients have shared with us. These testimonials remind us why we do what we do—and inspire us to keep improving.
💬 “My appointment with Dr kidwai was very good today .
She listened to everything I had say without risking me and that makes me feel like I’m getting somewhere.”
— Patient, November 2025
💬 “Nonette was very friendly & put me at ease straight away.”
— Patient, November 2025
💬 “Kayley was very helpful, informative and friendly. Made me feel at ease”
— Patient, November 2025
💬 “The care I received from Stacey was excellent she talked me through every step and she was very understanding as I was very nervous I would highly recommend her”
— Patient, November 2025
💬 “Dr Gillani was very kind to my elderly mother and extremely thorough in her questioning and explanations. She checked medication with mum’s usual GP and made referrals where needed.”
— Patient, November 2025
💬 “Mrs Cleary was really helpful and understanding, both knowledgeable and proactive in putting in place tests & information regarding my conditions. I would feel very comfortable & confident seeing this clinician again.”
— Patient, November 2025
💬 “At this moment I am experiencing a very good service.”
— Patient, November 2025
Recent Improvements Inspired by You
Here’s how we’ve responded to your feedback:
🗣️ You Said: “There were no urine sample bottles on the reception desk to collect.”
✅ We Did: A new process has been implemented for urine bottle collection, making it easier and more efficient for patients to collect and return samples.
🗣️ You Said: “Need assistance with setting up NHS App”
✅ We Did: We now have two NHS App Champions and they will support patients with setup and education
🗣️ You Said: “all staff lovely but comms could be clearer without acronyms”
✅ We Did: We are actively removing clinical acronyms and jargon from patient communications. This ensures patients can better understand their care instructions and feel more confident in managing their health.
Want to Share Your Experience?
We welcome feedback of all kinds. If you’ve had a positive experience, we’d love to hear from you. Your words may help others feel confident in seeking care.