We regularly collect feedback from patients through surveys, comment cards, online reviews, and direct conversations. Every piece of feedback is reviewed by our team and helps us identify areas for improvement.
Together, we’re building a better experience for everyone.
What Our Patients Say
We’re proud to share some of the kind words our patients have shared with us. These testimonials remind us why we do what we do—and inspire us to keep improving.
💬 “Clear concise information given at initial appt to change medication – thankful for guidance & support. Follow up genuinely reassuring & helpful.”
— Patient, September 2025
💬 “Was impressed with the care and help given to me. I didn’t feel rushed in explaining my symptoms Dr Kreiss explained to me clearly what was needed.”
— Patient, September 2025
💬 “Much improved practice. Effective communication.”
— Patient, October 2025
💬 “I find your med centre nice and clean. Your staff are 100%help full. Well done.”
— Patient, October 2025
💬 “Staff were very responsive to my concerns (as opposed to some past experiences).”
— Patient, October 2025
💬 “Lister medical centre is superb, very functional, outstanding staff at all levels, approachable, informative, thorough, progressive. Thank you so very much.”
— Patient, October 2025
💬 “Superb surgery, never had cause for any concerns.
Dr Durai is an exceptionally good doctor & i value her as our family GP very much.
A special shout out to Faiz (pharmacist) too, as he is also very good, able to move medication forward, give good advice & info. He is a valuable asset you Dr Durai & the surgery.
Thank you all.”
— Patient, October 2025
Recent Improvements Inspired by You
Here’s how we’ve responded to your feedback:
🗣️ You Said: “There were no urine sample bottles on the reception desk to collect.”
✅ We Did: A new process has been implemented for urine bottle collection, making it easier and more efficient for patients to collect and return samples.
🗣️ You Said: “Need assistance with setting up NHS App”
✅ We Did: We now have two NHS App Champions and they will support patients with setup and education
🗣️ You Said: “all staff lovely but comms could be clearer without acronyms”
✅ We Did: We are actively removing clinical acronyms and jargon from patient communications. This ensures patients can better understand their care instructions and feel more confident in managing their health.
Want to Share Your Experience?
We welcome feedback of all kinds. If you’ve had a positive experience, we’d love to hear from you. Your words may help others feel confident in seeking care.