Repeat Prescriptions

Please note that our repeat prescribing service is for those patients currently registered at the Lister Medical Centre. Only those items listed on your white reorder form are regarded as “repeat items”; you must see a doctor to obtain any item not listed there.

Your prescription will usually be ready two full working days after the receipt of your request. Please note your Pharmacist may take longer to fill your prescription.

It is YOUR responsibility to ensure that you order in good time before you run out of supplies; especially near a Bank Holiday as the pharmacies may be closed.

Other Ways to Order Your Prescriptions

Pharmacy:

Some of the local pharmacies also offer a collection service for the surgery.

Collection Points

Patients can either collect their prescription from the surgery or a chemist of their choice.

In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the ‘Prescription Collection Service’. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing – forms are available from most chemists.

Electronic Repeat Dispensing

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won’t have to reorder or collect your repeat prescriptions from your GP practice every time you need more medicine.

Step 1

Talk to your GP or the person who prescribes your medicines and ask them if you can use electronic repeat prescriptions. Your prescriber will usually be your doctor or practice nurse.

If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will ask you for permission to share information about your treatment with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice.

Your GP or prescriber will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

Step 2

Collect your first electronic repeat prescription from your pharmacy.

Step 3

When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

Have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?

Have you recently started taking any new medicines, either on prescription or that you have bought over the counter?

Have you been having any problems with your medication or experiencing any side effects?

Are there any items on your repeat prescription that you don’t need this month?

If you don’t need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4

When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions.

NHS App

Ordering your repeat prescription through the NHS App is quick, easy, and can be done anytime — no need to call or visit the practice.
Here’s how:

1. Download and log in to the NHS App on your smartphone or tablet.
2. From the home screen, tap “Prescriptions” or “Your Health”, then select “Request Repeat Prescriptions.”
3. You’ll see a list of medicines available to request. Tick the ones you need.
4. Choose your nominated pharmacy (where your prescription will be sent).
5. Tap “Request Prescription” to send it to your GP for approval.
   Once approved, your prescription will be sent to your chosen pharmacy for collection. You can also track the status of your request in the app.

In Person

To order a repeat prescription at Lister Medical Centre:

• Bring your repeat prescription order form and place it in the “Post Box” in the foyer.
• If you drop it off before midday, we aim to process it within 48 hours, usually by that evening (after 5pm).
• Please note: Same-day prescriptions are not guaranteed, especially if your doctor is away or the surgery is busy.

If the surgery is closed, you can use the post box by the main entrance.

If you don’t have a repeat order form but believe you need a repeat prescription:

• Fill out a pink request form (available at the reception desk or by asking a receptionist).
• Your request will be reviewed by a doctor. If approved, the prescription will be ready within 72 hours.
• If not approved, you may be asked to book an appointment to discuss it.

Please make sure you request your medication in time so you don’t run out.

By Post:

If you have a repeat prescription card, you can request your medication by post:

• Send your request to the surgery along with a stamped, self-addressed envelope.
• We aim to process prescriptions on the same day we receive them (morning post only).
• Where possible, we’ll post your prescription back to you that evening.

Please note:
This method can take longer due to postal delays, so make sure you have enough medication to last until your prescription arrives.